Privacy Policy

Privacy Policy & Data Security

At Dums Handmade Crafts, your privacy and trust are paramount. This Privacy Policy details how we collect, safeguard, and use your personal information when you explore and purchase our handcrafted treasures.

1. Information We Collect

When you place an order or create an account with Dums Handmade Crafts, we collect essential details required to craft and deliver your order, including:

• Contact Details: Full name, email address, and telephone number.
• Delivery Address: Shipping and billing addresses for shipping fulfillment.
• Order Details: Purchased crochet items, transaction history, and custom instructions.
• Technical Data: IP address, browser type, and device information for site security.

2. How We Use Your Information

We use the information we collect strictly to serve you better and provide a seamless shopping experience:

• Processing and shipping your handmade orders efficiently.
• Sending order confirmation, tracking updates, and delivery alerts via SMS or Email.
• Providing personalized customer support for custom design requests.
• Maintaining security, preventing fraudulent transactions, and ensuring site safety.

3. Data Security & Payment Protection

All online payments on Dums Handmade Crafts are processed through encrypted, PCI-DSS compliant payment gateways. We never store or save your credit card, debit card, or UPI credentials on our servers.

Our website uses industry-standard 256-bit SSL encryption to ensure all transmission of personal details remains strictly confidential and secure.

4. Third-Party Sharing Policy

We never sell, rent, or trade your personal information to third parties or advertising brokers. We only share necessary data with trusted logistics partners (couriers) to deliver your packages to your doorstep.

5. Cookies Policy

We use cookies to enhance your navigation experience, remember shopping cart items, and analyze website performance. You can disable cookies in your browser settings at any time.

6. Your Rights & Contact

You have the right to access, update, or request the deletion of your personal account data at any time. For any privacy queries, please contact our support team at info@dumshandmadecrafts.in.